How We Handle Your Order
Shipping
and Delivery: Orders for
custom logoed garments are typically shipped within 2 weeks from the date order
is confirmed, although the time may be somewhat longer depending upon stock
availability and/or seasonality. Orders for blank garments are normally
shipped for customer receipt in approximately 7-10 business days. Shipment
of Dickies or Under Armour garments may require approximately
10-15 business days. Ship time may be extended depending on which
warehouse is providing shipment – and its distance from the customer.
Please check with your Customer Service Representative for specifics relating
to your order. Unless prior arrangements are made, orders may ordinarily
not be shipped to P.O. box addresses. Orders are normally shipped
UPS ground.
Shipping charges
for regular ground shipments (within the contiguous 48 U.S. states) a flat
$6.95 for orders from $1 to $49 and
$7.95 for orders up to $100.00. Orders over $100.00 shipping charges
will be and additional $3.00 for each $100 dollar increment. For all custom
logoed orders the normal shipping fee is 8 percent of the order, although you
may request the use of your own UPS or FedEx account number if this would yield
a savings. Rush delivery is also available but overnight or express
delivery charges will apply. Shipping and Handling charges are
non-refundable.
Shipping to states
outside the contiguous 48 States will require an additional charge, and there
are also special shipping requirements for shipment to APO/FPO addresses.
Please call or write a Customer Service Representative for further details
prior to confirming order. Orders for shipment outside the U.S. can
normally not be accepted [other than Virgin Islands, for example] because of
various difficulties relating to credit card verifications, processing of
export paperwork and the like.
Your
order status If you've placed
your order online you will receive an automatic confirmation, which we hope
you'll copy. Then, once your order is shipped we will email you with UPS
tracking number and/or other appropriate delivery information.
Substitutes:
We won't substitute colors,
sizes or styles without your permission.
Backorders:
If we're out of stock we'll
let you know immediately. But, out of stock items are ordinarily not
backordered.
Returns: All returns require a prior authorization number
and are subject to minimum restocking fee of 15% [and 20% for Dickies and
selected other garments]. Under most circumstances it is the customer's
obligation to cover the shipping cost for returned merchandise. Claims
for damaged or defective merchandise must be made within 10 days of receipt of
the merchandise.
If logoed garments
have been incorrectly/improperly embroidered or screen printed our Customer
Support Team must be notified immediately so that appropriate adjustments or
corrective action can be taken. Please allow up to 10 days for credits to be
processed.
Altered garments
are not returnable. Therefore, it's especially important that "blank"
garments shipped to someone other than the client-an embroidery shop, for
example-are inspected upon delivery to check style, quantities, sizes and
colors against client's original order.
Cancellations
and refused orders: Cancellations
are subject to a 15% restocking fee unless the order was cancelled prior to
shipment. Once shipment occurs the Return policy applies. All unclaimed or
refused shipments are also subject to a 15% restocking fee, in addition to
return freight charges. [Note: Dickies garments and selected
work apparel in other brands are subject to 20% restocking fee.]
Orders will
be shipped only upon credit card
authorization or open account approval. C&A Sportswear. accepts Visa,
Master Card, Discover and American Express.
Additional
shipping charges may apply for samples.
